Tag Archives: Customer Service

Great Deals on the the UP24!

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New activity tracking devices are always coming out and I’m addicted to trying them! I own the Nike FuelBand, 2 different Fitbits (the Zip and the Flex wristband), and the the Jawbone UP band.

The UP is my favorite to date and I’ve been wearing it for 2 years now. I currently have the UP24 which is the wireless version, and is super easy to use. Because Jawbone is on the verge of launching their newest band, the UP 3, you can get an incredible deal on the UP24 right now! If you want to try it, now is the time! (The UP 3 is said to retail for $180 when it comes out. It has more bells and whistles, but why not try the UP24 at a reduced price to see if you like it?)

The best deal I’ve found is the Living Social Offer for $52.99. The catch is that you have to get the blue one, but the retail on this band is $129.99, so this is an incredible deal! There is limited time remaining so check it out now! Here is the link.

https://www.livingsocial.com/products/us/114846?ref=share-pre_purchase-email-web-shop&rui=31073905

Target also has a temporary price cut on the band. At $79.99 you can choose your color! I’m not sure how long this price will last.  If you come upon this page after these offers have expired, try googling UP24 best price and see what comes up!

http://www.target.com/p/up-by-jawbone-fitness-wristband-assorted-colors/-/A-14584711?ref=tgt_adv_XSG10001&AFID=google_pla_df&LNM=14584711&CPNG=Electronics&kpid=14584711&LID=10pgs&ci_src=17588969&ci_sku=14584711&kpid=14584711&gclid=Cj0KEQiAiamlBRCgj83PiYm6–gBEiQArnojD5ifa_jNNbcPO2UMDHppXVU9SiY2lUMIScSa68qpjgAaAnbM8P8HAQ

Stuccu.com also has an array of UP24 bands at reduced prices. But be careful here because this site also sells used bands. I wouldn’t recommend buying a used one.

http://stuccu.com/s/Jawbone+up+24-MbSLsTI-Buy-Exclusive-Deals-70-OFF-Save-Big-Lowest-Price-On-Jawbone-up-24-Best-In-Stock-Fast-Free-Shipping?mt=b&keyword=%2Bjawbone%20%2Bup%20%2B24&ap=1t2&cid=55598410221&caid=535c883cb1b1c6b414f82286&netid=1&network=g&aaid=546307c3b1b1c61e78096b55&gclid=Cj0KEQiArK6lBRC5-_jv48uxgrgBEiQAuxdZ9XGA4_92IfFlmReaNAq51uc9QJM1Ja5UpDzRBW3tZmQaAo9S8P8HAQ

So why should you get one?

It’s January and the majority of the population has made resolutions and set new goals. We want to improve our lives, eat better, move more and get healthier. The best way to do this is to track your activity to get the big picture of your patterns.

The UP app tracks and stores all of your information and you can access it at anytime. It will suggest better bedtimes and new step goals for you once it collects enough data. You can log workouts, your food and recapture your sleep data if you forget to set your band to night mode. You can also link it to some of your favorite apps like MyFitnessPal, RunKeeper, MapMyFitness and many more.

One of the highlights for me is having a ‘Team’ on my UP app. You can connect with your friends and family on the app if they also have the band. It’s a great way to encourage one another.

I have an iPhone and this is how the app appears.

The UP24 tracks your steps each day, your active and idle time and estimates calories burned:

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You can log your workouts each day. Below is a cardio class I took. You can also enter cross training, weight training, yoga, pilates, cycle, Zumba… there are a lot of choices. The app will estimate calories burned during your workout based on the intensity level that you set. 

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You can keep track of your sleeping patterns…good or not so good. This was a couple of nights ago for me. I get up at 4:15 am to teach boot camp. Based on this, I should probably go to bed a little earlier. The dark blue is deep sleep and the light blue is light sleep. The orange shows waking up/getting up. Sometimes if you are awake and lying very still it will show as light sleep. This happens a lot and is really my biggest complaint about the band. 

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After my crummy night’s sleep I needed a cat nap. You can log naps and the app will add it to your total sleep for the day. 

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And at any point throughout the day you can check your sleep/activity stats.

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I’m a trainer and I love this band. It motivates me to be more active and helps me to be more conscious of my activity.

I love the weekly summary I receive. It shows how I did on my goals compared to the previous week.

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And breaks down my step and sleep activity by day.

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The UP24 is not without its problems. I’ve had battery issues and have actually had several bands over the last 2 years. The Jawbone customer service is excellent though and has always replaced my band with little to no hassle. The worst case scenario is that you go without your band for a week until a new one arrives.

The UP24 is a great way to make your year a little healthier.

Check out the great deals available right now!

Happy New Year!

Fitbit Flex – Update

The Fitbit Flex - pretty packaging

The Fitbit Flex

I got my Fitbit Flex on Mother’s Day, May 12th and I encountered my first functional problem with it on Father’s Day, June 16th. That’s only 5 weeks later. This is a record I didn’t want to set! I realize that gadgets go wrong, but I felt a little sad, nonetheless. The biggest question is, how did Customer Service respond?

If you’ve read my previous posts, you know I also have a Nike FuelBand and a Jawbone UP, and I love both for different reasons.  I had to contact Customer Service for both of these devices and was very impressed with their responses on both counts.

My first impression was that the Flex band would give the UP band a run for it’s money. They are very similar in function and the Flex is $30 cheaper.  But then, a product is only as good as the Company that stands behind it.  When things go wrong, I expect the company to step up, don’t you?

My Experience

Here’s what happened with the Fitbit Flex

I set my Flex for sleep mode before going to bed on Sat., June 15th by tapping the face rapidly for a few seconds.  A gently vibration signaled that the band changed settings.

Upon waking on the 16th I went to tap it rapidly again, but nothing happened.  I plugged it in to charge, but nothing lit up. The battery appeared dead and showed no signs of charging.

As I was scouring the Fitbit website for troubleshooting tips, I received an email that my Fitbit battery was low.  A nice feature if it arrives in a timely manner.  This was a little too late.

I found troubleshooting tips and followed them all. Nothing worked.

Contacting Customer Service

To contact the support team, you have to email them your problem.  Almost immediately they do send you back an automated response acknowledging you. Their response also contains this statement: “We do not currently offer live phone or chat support, but our support team is here to help seven days a week”. Yes, they said 7 days a week!

3 days later they responded to my email. I think this is a long time. It’s not just me, right?

In their response they restated all the troubleshooting tips I already tried.  In addition, they included one other tip: Clean the sensors of the tracker and charger with a Q-tip and rubbing alcohol. This actually worked!

Fitbit Help Page

So I went back to the website to check if this tip was there, and yes, somehow I missed it.  (Hey, I’m not proud! I will admit when I’m in error!) But if I missed it, how many others might miss it too?

It’s on the very bottom of the Help page, but the way that page is set up, it can easily be overlooked. The Help page is a very general troubleshooting page for ALL of their devices.  I think they should have a separate page for each specific device, with contains every tip for each specific device.  This would be very helpful to me.

My thoughts at this point

Truth be told, I am happy that my problem is fixed, but extremely annoyed at the same time. If Customer Service claims to be available 7 days a week, it shouldn’t take them 3 days to respond to a simple email request.

All in all, I still like my Fitbit Flex and am happy to be wearing it again. My favorite part is the gentle vibration it makes when you hit your step goal for the day. It gives me a feeling of joy. It’s the little things!

Now if they just improve the bigger things…

What’s UP with the UP Band by Jawbone?

I got the UP band in December, 2012. Granted, I had been wearing the Nike+ FuelBand for 6 months. But the UP promised to be different. Maybe even better. More features and less   money?  Sold!

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What is it?

  • A wristband you can wear 24/7
  • Comes in 8 colors: onyx, mint green, blue, light gray, navy blue, red, orange, hunter green
  • Comes in 3 sizes: small, medium, large
  • Compatible with Apple iOS devices (5.1+) and Android (4.0+)
  • Price tag: $129.99

What does Jawbone say the UP does?

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The home screen shows progress of sleep, activity, and meals throughout the day.

         Band + App + You = the UP System

  • The band tracks your movement  and sleep
  • The app displays your data
  • You add things like meals and mood
  • The result = insight into YOU

The Features are Numerous! Here are some that initially peaked my interest:

  • Tracks sleep – light vs. deep sleep and waking moments
  • Tracks activity – distance traveled, calories burned, both active & idle time
  • Tracks food & drink
  • Smart alarm – wakes you at the right moment in your sleep cycle so you feel refreshed
  • Idle Alert – gently vibrates if you’re idle too long
  • 10- day battery life
  • Water resistant

My Experience – Does it Deliver?

What I like Most

(Click on the images for an enlarged view)

The UP App

Graphs and Logging Workouts

The graphs in the app are pretty amazing and give you quick insight into what you’re doing all day (or night).  Take a look at the middle graph. The long orange bars near the end of the day indicate my run. I was able to log it as a workout afterwards. That action produced the 3rd graph which gives details about my run.

Also, unlike the Nike+ FuelBand, you can log and get credit for non-step-based activities including yoga, spin, weights and so much more. (Sorry Nike, they beat you out on this big time).

And this just in: The UP app is now compatible with popular weight loss apps. You can link your accounts through the UP Ap.

Tracking Food & Drink is a Snap!

Logging food is an important part of a weight loss journey and the UP app makes it so easy. It has a massive food data base, and also the option to scan the bar code on an item’s package to input the nutrition info. – Cool!

Adding Teammates to your App Makes it fun!

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I got my husband an UP for his birthday and we’ve been in a friendly competition ever since.

When you add Teammates you can view their activity as well as your own. But don’t worry, you don’t have to share everything.

Here is our activity on a particular day.

Oh, so close!

Long Battery Life

The UP does have an impressive battery life and averages 8-9 days. It also sends a reminder on your phone to charge it when you’re within the last two days of battery life.

Excellent Customer Service

I was hoping I wouldn’t have to talk about contact customer service at this point, as I’ve only had the band for 5 months. However, about 4 months in, the battery wouldn’t hold a charge for even a day.

I contacted Customer Service by email and I had a brand new UP on my wrist within a week. I was super impressed! No hassles at all.

What I don’t Like

Power Nap Feature

This feature is suppose to wake you at the optimal time, anywhere from 25-45 minutes after you fall asleep, so you feel refreshed.  I tried it twice, you know, for research.  Well, it’s true there’s no sleeping on the job.  Both times it gently vibrated 25 minutes from the time I set it. There is too much pressure to fall asleep so fast and actually get some shut eye in such a short time. This feature doesn’t work for me.

No Visual LED Display

Checking your progress throughout the day isn’t as easy with the UP as with the Nike+ FuelBand. There is no display you can see when it’s on your wrist. You have to take it off , plug it into your phone, and wait for the data to upload. This is a drawback for the impatient.

Is the Sleep Data Really Accurate?

If you generally lie awake at night for hours on end, like I do, I think the UP will paint a much brighter picture of your ‘restful’ night. Unless you actually get out of bed, the UP tracks the time you’re lying there awake as light sleep. Nevertheless, it’s interesting to see the breakdown of your sleeping pattern.

The ReCAP

All in all, I love this band.  It has more features than I’ve shared here. It has features I haven’t even used yet. In my opinion, the strengths greatly outweigh the weaknesses. It’s a motivator in getting enough activity in each day and it’s really fun to add and compete with teammates. Although the sleep feature isn’t perfect, it is helpful.  The bottom line is that this little band can aid in leading a more balanced life.

On a scale of 1-5

I give the UP 4.0 sit-UPS

The Nike+ FuelBand – Yay or Nay?

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I absolutely love fitness gadgets!  About a year ago I started hearing people talk about the Nike+ FuelBand, so of course I had to get one.  I’ve been wearing it pretty much ever since. In a nutshell, I love the instant motivation it gives me.

It’s not the only fitness band on the market, and may not be the best one, either. However, I say Yay!

What Is It?

  • A band you wear around your wrist
  • Comes in 3 colors: black, black ice, white ice
  • Comes in 3 sizes: small, medium/large, extra large
  • Price tag: $149.00

What Does Nike+ Say it Does?

  • The band translates your every move into a single number they call NikeFuel
  • NikeFuel reflects your level of effort throughout the day
  • NikeFuel is calculated the same for everyone so you can compare with your friends
  • It estimates calories burned through movement, estimates steps taken, acts as a digital watch and all of this information is easily accessed through the LED display with the press of a button.
  • It’s water resistant (you can wear it in the shower), but not waterproof (don’t wear it swimming).
  • Battery Life is 1-4 days
  • The Fuelband has a limited one-year warranty

My Experience – Does it Deliver?

What I like most

Visual Data

This is what I like most about this band.  Motivating information at the touch of a button!

Syncing to the phone app is a snap once you connect your band via bluetooth.

Excellent Customer Service

You never expect your purchased item to fail, but if it does, it’s nice to know that the Customer Service rocks and the Company stands behind its product.  Nike replaced my band after 11 months. It was easy!

Battery Life

Although the battery life is not as long as other activity tracking bands, it has improved . The battery on my original band lasted 2 days tops.  My current band lasts 3 to 4 days, which is what Nike claims.

What I don’t like

It’s not always a good measure

Although I love racking up my NikeFuel, the band has definite problems distinguishing between the intensity of certain movements. For example, I could possibly earn more fuel during an hour walking around Disneyland or shopping than I would during an hour of heavy weight lifting. As hard as I’m working and sweating, doing squats and pushups has never earned me very much fuel. That makes me sad!

Also, it’s very easy to rack up extra fuel by simply sitting in a chair and waving your arm around. It’s definitely not cheat proof!

Nevertheless, it is a good measure of you against you, from day to day. I happen to like a little friendly competition with myself!

The app doesn’t specify how much fuel you burn for individual activities

In other words, you can’t log a workout anywhere.  The best you can do is look at your current NikeFuel before you begin an activity and again at the end…if you remember.

Price 

Of any comparable product on the market right now, the Nike+ FuelBand is definitely the most expensive.

There isn’t a food journal

The lack of a food journal in the app is the biggest drawback for anyone who is seriously looking to lose weight using this band as a motivator. Other bands do have this feature in their apps. You’re on your own with calorie tracking with this band!

The ReCap

It does seem my reasons not to love the Nike+ FuelBand outweigh the reasons to love it. I mean, it’s lacking in many ways. However, I do really enjoy it. It was my first band and I’ve come to rely on being able to check my progress during the day at the touch of a button. I’m a visual person who is easily motivated by seeing my LED number light up!

On a scale of 1 -5

I give this 3.5 sit-UPS.

Next UP

My next blog will about the UP band by Jawbone.  I really love this one! Stay tuned!